What the $39 audit and action packet contains

1. Result summary

Result

Likely missing credit

Possible credits missing so far

$166.68

Remaining promotional value potentially at risk

$833.32 across 30 remaining credits

Expected monthly credit

$27.78

Audit confidence

High · evidence completeness 87%

Neither figure is a guaranteed amount owed or a guaranteed loss. They describe what the confirmed promotion terms and bills show, and what may be affected if the pattern continues.

2. What to do now

1. Open Verizon support chat, or call and ask for billing.
2. Paste the support script below, or read it to the representative.
3. Ask the representative to verify the promotion enrollment and its effective date, and to apply any catch-up credits for the bills where the credit did not appear.
4. Request the promotion code and a case or reference number, and note the representative's name and the date.
5. Save the chat transcript or your call notes with this packet.
6. If the issue is not resolved in writing, send the escalation letter below to billing support.
7. Keep every future bill and check whether the monthly credit and any catch-up credits appear.

3. Deal overview

• Promotion: $1,000.00 over 36 months
• Expected monthly credit: $27.78
• Device: Example Phone 16; device line ending 4471
• Transaction Jan 9, 2026; trade-in Jan 16, 2026
• Offer requirements completed: yes, based on the confirmed records

4. Expected versus actual credit ledger

The CSV carries the same rows with columns for bill date, expected credit, credit found, missing credit, variance, line, assessment, source document, and description.

5. Evidence reviewed

The confirmed records the packet relies on, with local document references. Documents are read on your device and are not uploaded.

6. Carrier support chat script

Hello. I am asking for a review of the device promotion on the line ending 4471. Based on my offer and bills, I expected a monthly promotional credit of $27.78. My bills show $0.00 in promotional credits against $166.68 expected so far, so $166.68 in credits may be missing. Another $833.32 in promotional value over the remaining 30 months may be affected if this is not corrected. Please verify the promotion enrollment, effective date, device payment agreement, and line association, and provide the promotion code and a case or reference number for this review.

7. Escalation letter

Subject: Request to review device promotional bill credits

To Verizon Billing Support:

I am requesting a review of the promotional credits associated with my Example Phone 16 on the line ending 4471. Based on the offer information I confirmed, the promotion is $1,000.00 over 36 months, with an expected monthly credit of $27.78.

The bills reviewed show $0.00 in promotional credits compared with $166.68 expected to date. The confirmed promotion and bill timeline show less credit than expected after the normal start window. Based on those records, $166.68 in promotional credits may currently be missing, and $833.32 in remaining promotional value may be at risk if the issue is not corrected.

Please review the original offer, eligibility completion, promotion enrollment, device payment agreement, start date, and line association. Please also provide a written explanation and a case or reference number.

This request is based on the records I supplied and confirmed and is not a legal conclusion.

8. Complaint chronology

Dated lines in the order a written dispute or an FCC complaint form asks for them.

1. 2026-01-09: Device transaction and promotion accepted.
2. 2026-01-16: Trade-in submitted or completed.
3. 2026-02-13: Expected $27.78; promotional credit shown $0.00; credit not found.
4. 2026-03-13: Expected $27.78; promotional credit shown $0.00; credit not found.
5. 2026-04-13: Expected $27.78; promotional credit shown $0.00; credit not found.
6. 2026-05-13: Expected $27.78; promotional credit shown $0.00; credit not found.
7. 2026-06-13: Expected $27.78; promotional credit shown $0.00; credit not found.
8. 2026-07-13: Expected $27.78; promotional credit shown $0.00; credit not found.
9. Audit summary: $166.68 in promotional credits may be missing so far; $833.32 in remaining promotional value may be at risk if the issue continues.

9. Methodology and limits

The packet states how the figures were produced: information you confirmed is compared with promotional credits found in the supplied bills using deterministic rules; expected credits follow an exact schedule in which the recurring promotional value is divided across the confirmed term with the final month absorbing cent rounding; and the remaining value at risk carries the most recent bill's shortfall across the remaining scheduled credits, never exceeding the confirmed promotion. It is informational software, not legal advice, and does not determine eligibility, liability, or a legal right to reimbursement.