Refund Policy | Phone Deal Audit

Direct answer: Phone Deal Audit is a one-time digital product delivered immediately after purchase. Because the complete audit and action packet can be used as soon as paid access is provided, purchases are generally final once the paid report is unlocked.

Free scan before purchase

The free scan is the main purchase protection: you pay nothing when no plausible discrepancy is found. A one-time $39 purchase is offered only when the scan finds something worth acting on, and there is no subscription.

When we provide refunds

We provide refunds for duplicate charges, technical problems that prevent delivery or use of the paid report, or cases where Phone Deal Audit materially fails to function as described. Contact billing@phonedealaudit.com within 7 days of purchase.

How to request a refund

Email billing@phonedealaudit.com from the address used at checkout. Include the purchase date or Stripe receipt identifier if available. Never attach your phone bill, offer documents, or generated reports.

Exceptional circumstances and your rights

We may also issue refunds in exceptional circumstances at our discretion. This policy does not limit any rights you may have under applicable law. For transactions sold through Link using Stripe Managed Payments, Link provides transaction support and Stripe may also issue refunds under its applicable rules.

When the refund appears

After the refund is processed, your bank or card provider may take several business days to post it. Timing is controlled by the payment network.

Need help instead?

If a report download failed or purchase access needs restoring, email support@phonedealaudit.com. Because reports are generated locally, do not send us the report or source documents.